We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Very satisfied with the purchase!!! Packed securely, received in the best form. Delivery fast, track tracked throughout the way. Boots of excellent quality, durable, beautiful and warm. Dimensional grid is correct. The fur inside is dense, although artificial, but high-quality. The store is incredibly attentive, actively communicates, helps in solving any issue. I highly recommend this store as a mega reliable. Order, you will not regret. Sincerely wish the store success and prosperity!!!
Boots are very good. take your size. 37 at 37 took. beautifully approached. sock do not wear warm. came days for 20. delivered Courier
Correspond to the size grid of the store, on the foot of 25 cm took 39, sit perfectly. Fast delivery about 10 days, brought the courier to the house. The seller sent the goods on the last day of protection
Excellent boots! Well packed. I'm very happy! The store put warm insoles and sachet as a gift. Thank you very much! The size of the mesh corresponds. I recommend to buy.
Mom really liked, came for a week. We will check how they will behave in winter, the quality is excellent, I'm even surprised)
Boots are wonderful!!! Thanks for the gifts))) Take your size!!!!!
Cute boots, warm, with a clear pattern. A little bit of a stitch, but in general, the quality is good. The store sent as a gift an extra insole and a bag-flavor. The parcel was tracked and was quickly delivered. Thank you.
Boots liked! In size, on the foot 24.5 cm came up perfectly! Warm, light! The store put the spare insole and flavor, thank you! Correspond to the description and photo! I recommend the seller and the store!
Boots just super, came to tomsk for two weeks, the store put the spare insoles
Awesome cute boots! Very warm and loving included fur insoles and a nice smelling pretty sachet! I couldn't be happier about this freebie! THANK YOU THANK YOU THANK YOU to this awesome store!!!