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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Everything's fine. Packed well. On my 37,5 with a margin for a warm sock. The shape is not wrinkled (inside were inflated packages) there is no smell.
A month before Ulyanovsk. Tracked. I bought to walk with dogs. Warm, probably to minus 10-15 will be comfortable. Usually take for the winter 40-41 to wear with a thick toe. These took 9,5, on the sole 260 is worth. It would be possible to size more. There is a small jamb inside near the zipper, but in general everything is fine)
Delivery to Moscow region less than a month
Excellent shoes, exactly as in the photo. No smell. At 23.5 cm of foot ordered 7.5, just in size. The boot is a wide type of Uggs, the leg climbs without unfastening the zipper, but it does not fly off the leg. Very fast shipping. Thank you store!!!
To Vladivostok in 20 days. Track tracked. Boots are light-legs in them as in slippers. Thank you store and good luck in business
Quality is good
At the foot of 23.5 cm ordered "6". But! Sent at 24 cm! In total proved big. But on the other hand it's for the best) bots-Super! On my sick feet with bones-not at all weighty. Behind that came a natural warm insole, and a thin orthopedic half-insole. Everything came in, legs do not press, nothing hangs, and do not seem big. Shoes of course not "on the way out", but for everyday life the most it! Thank the store for the mistake I recommend unequivocally! Yes, and due to the popularity of this product, sent for a long time. But for that came quickly. As a result: From China to Tyumen the parcel was only 20 days. The track was tracked from China itself.
They are very nice and very warm
fast delivery！nice warm plush boots！thanks the store
Everything is super. in perfect condition,warm,comfortable,the size is perfect,I love it