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Worldwide Shipping
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Superior arrived after week mode good all wrapped וארוז very satisfied
Lovely goods! Very warm. Not like synthetics, but something like that. Does not shine through, the threads do not stick out. The only negative is the length. As it turned out, even if you order "for growth", then the sweatshirt will still be short.
Soft, warm and sewn neatly. For late autumn or winter the most that. It's all safe and sound. Delivery is very fast. I ordered a larger size. It is a pity that the picture is somehow glued.
A good sweetshot, fit in size. The only negative print sticker, i do not know how long it will last. And as a whole happy
Very cute and nice hoody!! Very fast shipping. For winter is amazing. Took XL to be a little bit bigger. Looks amazing! Very happy
Good colour and size, I bought so it would be oversized and cut to a crop sweatshirt. Very cute. Very fast delivery, less than a month to Australia. Thanks to the store.
The quality of the product is very good only that sleeves is perfect for me, but body i feel it is short for my taste (attached photo). I measured 1.66 and picked the size m. i thought it was gonna be bigger.
The material is good and also the price is affordable
Print too good, very warm and I loved the material quality, is very good and worth the price❤
i really like it. the fabric is soft and fluffy inside. i am not sure about the printing quality but for now it is nice. i am 176 cm normally wear 38/M but i wanted it to be a little bit oversize. It took about 20 days to Istanbul.