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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
I ordered my mother boots. It is happy) the quality is super, and very warm)
Only 10 days from the date of order and I received the parcel! Track number tracked. This is the second order in this store. The quality is excellent, it is this model-goes as small as 1 size. Consider when ordering. I'm at 37R. Came up perfectly 38R., I strongly advise this store. Let more shops with such excellent quality and perfect service. By the way, as in the first order put a smell, a flavor as a gift and additional insoles. Thank you, prosperity to you!
Boots are just super, soft and comfortable. Thank you for the gift
Super fast delivery and good quality Thanks. fast shipping quality excellent заказываю 3 pair, относила 3 season all great thanks for podarochki
Very cool boots! She took a 9-year-old daughter with a foot length of 22 cm. Took on 23 cm. With a socks, the growth is the most it. Do not smell, the track was tracked.
Delivery 2 weeks to Rostov-on-Don. At 38 the size of the foot took 39. Approached back to back, without stock. Quality standards.
The daughter-in-law is just in size! the quality is excellent! 5 + store rekamenduyu.
The size approached. Threads do not stick out. The smell is weak, but not critical. Stitched well and glued too. There are no external jambs. Walking is convenient. The sole is strongly corrugated, it will not slide. Put spare insoles and a bag of prickly. Thank you). Let's see how they will withstand the winter.
I won these boots in freebie and i really like them. Thanks to the store for the gift) nice! 38 size perfectly fit my 37 size. Very light comfortable, quality made. I recommend everyone to buy.
Item is as described, but it seems like it runs big. I normally take one size bigger in winter shoes to make room for woollen socks but this size 40 is big enough for 2 woollen socks combined. I hope it's as warm, otherwise it looks good. I got 2 extra insoles, thanks store.