We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
The product corresponds to the description. very much, thanks to the store for the goods, and thanks for the small gift, very nice)))
Such a wonderful Snud came to us in a month. packing in a standard ZIP package. very well stowed. the smell was absent. Snud is most likely in the cold autumn, for winter it is necessary to thicker. there are no complaints about the quality, everything is sewn well. threads did not stick out. the price is 173₽. the store has 15 colors. we took the legs with traces. Very soft, cozy. size 60 cm.
Soft good Snud, thin for the winter, thought thicker will be.
Super many thanks without a smell so soft and gentle! son 4 years will be super stretches for the winter Super!
Delivery to Belarus three weeks, track is fully tracked. Came in a standard zip-package in a neatly folded form. No unpleasant smell. Top of acrylic, and inside a thick layer of fleece! Snood is incredibly soft and warm, and what a pleasant touch! To choose different colors! We chose this gray with the Stars. Width 60 cm. Now, going for a walk, first we put on a jacket, then Snud, then a hat. A little unusual was first, but then used to. In my opinion, a very comfortable thing, the neck is well closed, nowhere blows, if desired, you can pull it even to the eyes)), the benefit size allows. Snud is very soft, pleasant to the touch. But this option is more likely for the autumn! I recommend to buy!
nice, warm, only it seems to be wider than I expected.
Very soft snodik, pleasant to the touch. Thanks to the store. I recommend
Excellent and warm scarf, pleasant to the touch. The child is delighted. Comfortable and beautiful. Seller recommend)
Ordered 21.07.2019, doręczony 19.08.2019. Soft and warm.
Snodiki very cool!!! Neat seams, threads do not stick out, without foreign smell. Soft, stretch well. The size is 22,5/19. The order is very satisfied + special thanks for the gift!!! I ordered 01.08, and 17.08 already have goods (belarus). The product and the store definitely recommend!