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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Delivery is fast, thanks for the quality goods. On an adult cocker spaniel came XXL. Waistcoat soft, at-10-15 GR, fleece lining, store recommend
The quality is excellent, little...
For my Chihuahua puppy 1 kilo and 3 of us still too large. But that give nothing because they still needs to grow. I find it a beautiful and high jacket. And was within 9 days in Netherlands concerned
Azalea on small Jack Russell and turned out to be too big clothes. I will overlay, but the quality is not bad and plus the fur inside.
The waistcoat is good, there are no pritenzy quality, threads do not stick out. in the RB exactly a month. on the Chia 2.800 almost just, except that the growth is not enough, it would be a little shorter perfectly. in general, the order is good, we will order more.
The product very good! I ordered the Xs for my 1,900 kilos Chihuahua and it comes perfect, the shipment went fast to Spain. It is very warm inside and waterproof outside with buttons, I recommend a Hello and thanks
Delivery is fast. Quality is good. The price is wonderful. My BBW fit 12-13 kg.
Very cool vest!!! Took for her small, 5-month chihuahua, at the moment its weight is 1700 gr., The neck volume is 18 cm. Chest volume 28,5 cm. The length of the back is 25 cm. The size took the smallest xs. The vest sat well, there is still stock, i wanted it. Vest of excellent quality, sewn neatly, threads do not stick out, no unpleasant smell. Very warm, outside is a windproof fabric, on the inside is a heater, in the form of artificial fur. At the bottom of the waistcoat is fastened with three buttons. My crumb is very comfortable in it, the movement does not hamper, cozy and warm! Cool vest, i recommend to buy, in stores such are twice as expensive! I will definitely take more goods for my pet in this store.
Loved the product, bought XL was the right size, material very good recommend.