We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Very cool boots, super quality! Only with the size did not guess (on the foot 23.5, 37 size strongly back-to-back, you need a larger size) Ordered the same in 38 size
looks great! seems like very warm.
As always excellent shoes, for the third year in a row I order such daughters, in winter do not get wet, warm, look good, easy to clean from "salt" size 40 per foot 25 just right. Shipping space Fast 8 days in St. Petersburg.
Boots are cool, fur is artificial, but like warm. The sole is soft, the quality is super. Take on size larger
Excellent boots-boots cool wear 37-38 took 40 feet wide left normal right a little presses but I think it is carried as a genuine leather
Perfect very nice shoe beautiful quality genuine leather the color is beautiful (khaki not green) Fur very pretty and very well supplied Good insole I wear the 38/39 French size the 40 and well Small flat delivery 1 month while at the order it was a week but no regrets I had them before my trip so perfect thank you very much the store quickly answers my questions
Delivery is almost a month. Today came to work in them, like not slippery, but there was no ice, today the first snow fell. Stop 25.5 is the limit for 9. the Kapron sock is good with a simple toe is cramped, maybe carried a little. In general, the size grid is clear. The sole is thick should be warm. Very cool do not complain, maybe I'll take in a different color.
Boots really liked, stitched well, definitely Good Goods, thick sole, which is good for winter. Came very quickly, in about two weeks. Size corresponds. Tracked completely from shipment to home. Product and store recommend
Boots and really Super, thanks to the store, my first purchase on Ali was successful.
Chic boots. I will order another color