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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Really a wonderful L size full satellite very stylish excellent definitely recommend
Down jacket liked. Very long искала suitable length. Finally what I was looking for. I wear 46-48 size, if I ordered a smaller size would not fit, but the sleeves would be short. My height is 164 cm, the weight of 60 kg took XXL. Thank you very much to the store!
Excellent down jacket, as in the photo. Qualitatively sewn, there is nothing to complain about. Sending and delivery exactly a month to the Rostov region. I recommend the product and the store.
Size M at 88-75-98 is very small, like a sausage in cellophane. The store rumored, said that M will be good. On the chest is still tolerable, and the hips are clamped terribly. The jacket itself is good, the fabric is dense, silky, the style is not a matryoshka, as they wrote here, a straight silhouette. Lightning to the end. The hood is good. The height of 179 sleeves is almost good, the length to the knee. I will order XL, but from another seller, it was offended.
Jacket is good) blown and, hopefully, heat I) The hood is too small and the arms are short... but it's for me. The lock is double-sided and from below diverges when sadissya (((and still the lock is not up to the bottom by 10-15 cm ((( In the shoulders is free, but I took with a margin of XXXL at my 50. .. Could be B and smaller In general, not bad) does not smell, there are no strings, neat) The last photo of my down jacket and sits it neatly, I thought it would be the same, but too big Came quickly! Thank you store)
September 28 ordered, October 21 came to the Post Office. Took for 1461 rubles. My height is 169, weight is 69 kg. The size could be taken less. In the back is wide, but for the winter I think the most, the sweater will definitely go. Long, did not even expect. Just above the middle of the calf. Filling is dense, uniform. Sits well, but maybe a smaller size would be better. The Hood also does not sit badly, deeply, will not fall off the head. The drawstring on the hood is not adjustable, just for kind. The color is not white, but so dirty-milky. But it's even good. The sleeves are also ideal in length, which is rare for Chinese things. Apparently, especially for Europeans model. I'm happy. Seller thanks! I recommend.
Sakhalin was 3 weeks away. coat for its price, just wonderful. on the parameters 108-90-105 (50-52russian rubles), it came perfectly, under the bottom you can serve a scroll. the store recommended 3 xhl, but i accidentally ordered 4 xhl and did not regret it. in the review Oh wrote that the lace on the hood is just sewn, in the sense of just sewn?! it regulates the hood. my height is 174 cm, the coat closes the knee, the sleeve in the butt.
Good quality. Good sewing.
Product as discretion, size is good, asked for help to supplier, beautiful winter coat, worth buying.
absolutley gorgeous but too big. have ordered an XL and an L as I'm an 8-10. will sell the others that don't fit as can't return. such a heavy quality coat. very happy but also.sad it doesn't fit. an XXL would fit a 12-14 without a thick jumper. just a 12 with one. very fast postage (9days to UK)