We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
The jacket was great at 50 size, and the small height of 156 looks not beautiful, too long, the quality is good
Shipping 25 days to Norway it is very beautiful I loved it I usually wear size M or L but size XL fit me how about you guys?☺I don't like the jacket to be small or tight because I have to wear other clothes underneath it.
I liked the perfect jacket. good quality stylish design. fast shipping standard package. I usually wear size S or M. I read product reviews and chose one size big. my measurements were 85-70-92 size L I chose exactly. I can wear thick sweaters. length is ideal. the winter season is going to be so cool. I love it like a photo in color. plush details are very nice. happy shopping. I definitely recommend it.
Cool fur coat chic came quickly just thanks to the store all supper
Shipping 19 days, partially tracked. Color as in the photo, fur on the hood is artificial, on the puffs of the Rabbit. The fur is unfastened, at the waist can be tightened. At what temperature is not yet clear, but the room quickly became hot
Finally received its coat, delivery about two months, but the coat was very good quality, the color is very nice, gray blue, the fur for artificial is very decent. the store helped me with the choice of size. thank you for the gift.
Excellent down jacket, good quality. M corresponds to 44 R
The second order from this store, here already pleased the delivery-11 days. The jacket itself is not bad, without visible marriage. Waist only somehow high, and pockets too. Fabric with a slight sheen, shade closer to ivory. The feature of the cut is the following-narrow shoulders and a wide waist with a bottom. Fur decent, "cat's heads" did not cling, they are attached to rubber bands, as well as fur on the hood. Fittings are good. The padding is almost uniform, only the sleeves are on the edge of the bottom annoying, wrapped, where the line. Of the minuses-there are spots of dirt, but the color is such that without them nowhere. About wearability and size below will write.
The jacket is of excellent quality,comfortable,I found a random gift-a rubber band with a bow in polka dots-cute)).Product and store recommend!
The coat came quickly, sewn qualitatively, the material is good. the quality is good, the store and the down jacket recommend!