We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
The jacket is cool, as I wanted. Everyone is happy, thanks to the store.
I am in love with this jacket! Perfect for fall/winter. You can follow me on Instagram @missglamfrancia if you want to see more outfits.
Worth money! Very light and warm.
Extremely satisfied with this product! I don’t have any bad thing to say about this. Shipping came way around a week before expected, The quality is outstanding. The price of this is amazing as most stores are much more for the same quality! I’m 5’2 and the coat sits just above my bum, I’m a small an it’s very spacious and has a lot of stretch. It is very fluffy and very soft at touch. I would 100% recommend it.
Great jacket! Warm and cute looks. The size is 88/67 and the height is 168 cm.
A good plush jacket for a chic price, took a milky color, looks cool. Fastens with a zipper, works well. Accessories shine. There are comfortable pockets. On the parameters of 90-70-93, the growth of 160 sits super. Slightly shortened, great to wear with jeans on a high landing. Delivery is very fast with track all the way. Take it will not regret!!!
Delivery-week with track in russia. Packaging-cellophane package. The jacket is made of warm and pleasant to the touch plush. it is fastened with a zipper along the whole product. There is a small collar and comfortable pockets. This option is perfect for cool autumn. The store has 4 pleasant colors to choose from, i chose white, in real life it is closer to the milky shade. Very nice and beautiful color. My parameters are 82-59 height 157 and the size s sits just great! For me this is the coolest purchase of this autumn, # recommend
I am delighted!! Very nice jacket as I wanted, soft outside and inside, zipper that works well. For the size I took L I usually do M, it is a little big as I wanted nothing to say. I did not wait too long, 3 weeks. Thank you to the store!!
So much comfort and warmth in one thing)) Yes, i am very pleased with this jacket! Ordered size s My parameters are 84-63-90, 164 cm height. Measurements in centimeters see n A photo. The size came up perfectly! The arms are of good length. Quality is also pleased, the seams are even, inside even to find fault with nothing) There are comfortable pockets. Lock metal, color silver, stroke light. The material is soft, the composition was pleased with 65% cotton and 35% synthetics. I really like the collar stoichka, well covers the neck, in windy weather idyllic! In general, and the model is successful and the comfort that you feel in it, just do not convey. Delivery is very fast, literally 12 days. Not the first thing i take from this store, sends quickly and always in touch) For which he thank you very much! Uniquely recommend to buy!
The color is very nice, beautiful. Jacket shortened. Autumn in warm days will be comfortable Silver hardware, works well There is a collar, but the throat does not close much There are deep pockets On its parameters 83/57 size s sat well, freely I recommend