We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (11)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
10 Jul 2017 03:25
Delivery 19 days track tracked all the way. packed in branded bags with zipper. color is very beautiful as ordered, flat seams, there is no smell. very soft sweater, I just feel the presence of wool, it is a little prickly. ordered xxl, on the parameters og 96 cm, 78 cm about 100 cm came at the time. I really like let's see how will be worn, can still order a different color. I recommend.
7 Jul 2017 08:25
The quality is good! size xxxl-48 our size. malomerki. and enjoyed it.
28 Jun 2017 04:18
Keliavo ilgai, virš mėnesio. Patiko įpakavimas. su Maišeliai užtrauktuku. Kokybė puiki. 46 dydžiui, 96-90-102 kaip tik, neaptemptas. Labai dėkinga pardavėjui! Rekomenduoju. Užsisakysiu gift kitų spalvų.
2 Jun 2017 10:51
Super jacket, razmer on xc ordered, a little loose, even
19 May 2017 10:57
Sweater is very soft, color as in the picture. track to track, product came very quickly, size approached. thank you store.
19 Apr 2017 05:43
Shipping two months. in general крыта good but obviously not angora,... you can wear)))
19 Apr 2017 05:42
Sweater came to Krasnoyarsk for 4 weeks! the quality is good, pleasant to the body)) bright color, all as in the picture, size L went on volumes 91/76/96/166 height, the sleeves are not short, all as it should!
19 Apr 2017 05:41
Exact color that i ordered, no yarns run loose with Good Seams, not Is To nothing thin. Very quality nice as promised, super happy with the Purchase
15 Apr 2017 05:24
Nice base свитерки! nice, the quality. from my point of view not cashmere but the price is not cashmere :)
28 Mar 2017 01:17
This is my 2nd order with previously a camel color, but with a higher price. I would have bought white as well if it was the same lower price. Very nice fabric, soft & warm with the perfect size for me. Delivered in 25 days as expected. Came in a neat packaging, with zip colure and folded in a thick paper so it would not wrinkle during shippment. Thank you store.
26 Feb 2017 08:17
Did not understand the composition, but not the same as in the photo, not as fluffy something 100% I tried to translate from the reverse gaining wool cashmere but the marks are not as on the label. pleasant to the touch, tonkovat but og 96 ordered xxl. good Shipping 3 weeks. I can order in other colors!
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