We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (10)
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1 Star (0)
|Buyer||Real customer reviews|
5 Jul 2018 13:05
27 Apr 2018 04:32
blouse excellent, very soft. i am true and :( оверсайз коротковата too.
18 Apr 2018 22:08
all class, it fast
16 Apr 2018 12:15
safe and sound fast дошёл goods, quality придирок no not, ^ ^ like an insanely cardigan the only thing afraid it will look not so good after washing, the store thank you goods)
14 Apr 2018 01:59
by 44 size поддошло very satisfied critical but not just is short sleeve height 168
3 Apr 2018 23:42
cardigan quality good, yarn very soft size auvers seems more life, if so can выразиться) шла mo 1,5 month to package, sent it on store and though. embarrassed, ярлычка кардигане is no, not known composition
24 Mar 2018 08:11
buying on my cool perhaps this is the ali. not so quick arrived cardigan me in like me what it but порадовало. soft jacket, stinks, an insanely heavy and warm, like me which оверсайз.
24 Mar 2018 03:23
i like och jersey. found no holes or зацепок no. it weighs decent) такойже as picture. perfectly fit sleeve length. only недочет: elastic not specially buttons loop sewn on where bottom dense and elastic.
5 Mar 2018 00:20
thanks to store. month moscow came to baby. matches the description
23 Feb 2018 20:12
beautiful sweater! soft, nice to the body. there is a little smell, пройдёт think all after washing! 2 came quickly send week! thank you promptness the store!
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