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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Very good boots, warm, can be worn in wet weather, delivery 2 weeks. I took a larger size, came up perfectly.
The store sent the goods promptly. In general, in Voronezh the parcel came in 25 days. Packed in good faith. Boots correspond to the description. Very suitable for the cold off-season (I hope). Dark brown-Burgundy, on a black corrugated sole. Slide, apparently, will not. Reading reviews, I realized that the boots are small, so at its 38 size took 9 (it's two sizes larger), and did not lose. The foot is comfortable, with the toe will also be good. Thanks to conscientious seller!
Thank you to Latvia delivered in 33 days. the boots are just super, warm and very light. I took a girl 12 years old very thin leg, but in trousers, trousers will be excellent, just a little free to look. the size perfectly fit the foot of 24 cm, the sock and is not needed for the Latvian climate, so warm and waterproof. recommend store 5 + 10 +
It's been a month. The material is good. See how will be winter.
Perfect! Exactly like the photos thank you to the store
19 09 issued an order, 21.10 received in 30 regions. Took 2 pairs per foot 23.5 took 6.5, on the sole 37, not small, just, but for winter shoes it was necessary to take 7 and as a gift-9, written on the sole 40, the length of the insole is 24,5, I think 37 will do. The store is sociable, goes to contact.
Excellent boots! The store is sociable, honest, extended the protection for my prose, as the parcel was lost in Russia.
I purchased this winter boot for my wife but haven't used it yet, I will definitely give a review when she used it. as for the material they've used a really good materials seems durable for me. cheers
A month exactly to tatarstan, the color was transmitted in the photo really, i thought i would arrive dr. Color, well, i like it, on the boots indicated size 40, 9 ordered, on my sometimes 37 sometimes 38 freely, just right with a warm toe, all the lines are perfectly even, glue lyaptashek is not, like stitched-the line on the sole, for me is very comfortable, the shaft is free, I have caviar 36 cm volume, thanks to the store
Love it, comfortable for walk and warm soft inside! Thank u store....