Sometimes to increase picture effect, we will add some accessories on the product, such as necklaces, belts.
Unless we expressly presented, or we default products do not include these accessories, please kept informed.
if you want to order these accessories you can contact us, we will try to order it .
1. Our clothing takes ‘CM’ as the unit.
2. Size chart is just for reference with the measurements error 1-3cm,
it is normal, not the quality problem, please give your kindly understand.
3. Bust size is the key factor in size selection
4. Trying staff’s bust size is the size after wearing invisible underwear.
5. Please choose the size according to your own figure and refer to the measurement we gave in the web .
Don’t choose the size according your country size . Otherwise it will make some differences . this problem belongs to your responsibility .
Chromatic Aberration :
Because of lamp light, display color deviation, personal understanding of different colors, object might exist some color photograph,
With this problem does not belong to commodity quality problem, the final color with actual goods shall prevail.
1. If you are satisfied with our items, Please take a minute to leave us your positive feedback .
We depend on customers’ satisfaction to succeed. Therefore your positive feedback of 5 STARS is extremely important for us.
2. If you are not satisfied with our products , Please Do not leave any negative feedback before contacting with us.
We will do all we can and work with you to solve any problems. Submit negative feedback is not late if the problem is not solved.
1. We provide all kinds different shipment services for different request as follow:
The 1st: Free shipping ,China post air parcel.
We choose China air parcel free shipping carrier priority. We keep the right to choose others carrier accordingly.
But it takes around 15-40 work days after being posted. Sometimes will be delayed up to 41-60 work days
Due to the customs or other problems, such as local weather problem,
So it is need your enough patience to wait the products. And when you choose this shipment way,
Then we think you agree to accept this delay if happen.
The 2nd: Non-free shipping–EMS, E-packets or DHL global mail it take about 5-20 work days; we recommend to use E-packet and global mails.
The 3rd: Non-free shipping–DHL, UPS, FEDEX, TNT, It take about 3-7 work days;
Normal we choose the china post as carrier, the same time we keep the right to choose faster carrier for you.
2. Please confirm the shipment way and payment, and we will ship the products to you as soon as possible,
then we will tell you the tracking number;Anyway, your item will be taken good care when you receive it.
3. All orders are sent in our standard packaging. Please be sure to offer your Detail Name/Address/ Post code/telephone number,
it is required by the carrier on International Shipments. We cannot ship an International order without Address /telephone number.
We will ship to the default address that you offer in Escrow, if you do not inform us.
And a phone number is important when you leave your address.
When the parcel is return because of your wrong information such as Name /Address/ Post code/telephone number,
we are not taking responsible. All the cost due to the wrong information will be afforded by yourself.
4. Please be advised the international delivery highly depends on your local custom and postal service.
5. We Ship your package DDU, “duties and taxes unpaid”, and does not collect the VAT,
duties and/or taxes and cannot predict what your particular charges may be.
If you do incur these additional charges, they must be rendered in order for your package to clear customs.
You may be subject to VAT, import duties, taxes or customs fees which may be imposed by your government.
You are responsible for paying any additional charges for customs clearance.
Import duties, VAT, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer’s responsibility. We are not responsible for delays caused by the customs,
Import duties, taxes or other customs charges.
In most cases, the buyer need not pay any customs. We will declare it as a gift and a lower value to avoid the tax.
But sometimes in some countries, the customs officer may be strict.
we are not accountable for any customs fee. Please check out the customs policy at your own place .
If you have to pay the customs fees, it is your duty to your own country,
the buyer should understand this situation. If you need to declare real value on the parcel,
please tell us that with order message,email or trade manager.
Return and Refund policy are supported:
1. We support the no reason return and change item policy, but you need to pay full cost for two way transports
(include the shipping, taxes and customs cost etc.)and keep the item in good condition,
otherwise we will keep right to refuse the refund and return. All the return policy must be apply within 3 days
(the time point start from you receive the item).
2 . when you get the wrong and problem items, please contact us within 3 days, and provide the confirmation proof through Video or Photos.
When the item is judged as our responsibility, we provide the refund and return policy. It can be take a part of refund,
if the item can be accepted and repaired in domestic. If can not repair or accepted, broken totally,
we will refund the full money to you or change a new one to you, when we receive the wrong or problems items.
3. When the refund policy can not solve problem, we accept the return policy, but for return policy you need to afford one way cost
(the shipping, taxes and customs cost from your country to our), and when we receive the return items we will refund you money.
We are not recommending the return policy, because that cause high cost for both of us.
4. The below problems not apply to return and refund policy:
(1) Color, size difference problems
(2) Product with some damages due to incorrect operation
(3) Washed and worn products
(4) Lingerie, such as cup padding, panty without any quality issues
1. Before order , please take a moment to firstly read all the information provided here where your most questions’ answers are.
2. You can contact with us by trade manager or by email, we will answer all your questions as soon as possible.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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