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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Good quality sweatshirt! But after the first wash, the inscriptions on the strings were erased. This is a trifle but still .. =) and so everything suited me. At its 44 took two sizes larger, and it would be possible even more, so that there was a "oversize"))) i had such an idea. =)
Great product, come all right comforme in this photo, found lindooo, and will buy in another color.
July 23 ordered, august 13 received. Nizhny novgorod region. At its 44 size ordered l, went well just right, a little loose, as i wanted. The sweatshirt is warm with a heater. The seams are even, there is no smell. Bright. The inscription is clear-sticker. I don't know how to hold on... On the seam a small spot. :( The store put a gift in the form of a hairpin. In general, the order is satisfied. Thanks to the seller)))
Just perfect, great material and arrived a week early. Exceeded my expectations. Ordered size L and was great (use p/m in Brazil)
Arrived fast, before time, product quality. Loved
Very good product, was for my sister, she was very happy with the quality, arrived in good time, thanks to the store.
I´m really satisfied with the product. It looks better than on the photo :)
Thank u excellent service and good quality product ...thanks u for the lovely gifts
Great quality. Came a little lower than thought, but was good.
Super! Soft! Size m approached, usually s. recommend