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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
The bag is just super! The quality is excellent. Came for 3 weeks, looks very nice. Seller 5 + put
The bag is super, packed on conscience. Inside the store put lemon sachet. There was no smell. Executed qualitatively, the seams are even. There were no residue of glue and protruding threads. Included two straps, very comfortable.
Very cool bag! My first purchase of this kind, delighted with the quality packaging of the goods, came very quickly, i advise
Ordered 18.06 received in moscow 13.07! The bomb is simple! Very beautiful, no defects. beige strap included. And packed just fire! Beyond praise. Many thanks to the store. Prosperity to your business.
Perfect!!!!!! Packed securely, everything is wrapped, not a single scratch! This is love thanks to the store for such a product!
The bag went somewhere 3 weeks, in russia of them 2 weeks... Quality is good-as in the photo. But it seemed on the photo more in size. The smell is present, as everyone writes. I hope it will not get dirty much.
The bag came for three weeks, the city of irkutsk) the quality is very good, the size, there is a spare belt) and the color is as stated in the photo, i recommend the store and the goods)
Came to perm for 2 weeks, the green belt on the sides yellow clips, very cheap, 2 belts more like, well stitched, very beautiful, passport, phone climbs.
Great bag. Came in the package, packed well, not wrinkled. Has a slight smell. The accessories are closer to the copper color. The seams are even. The photo showed two bags. For 3600 and this. The quality of both is excellent. Came quickly to yekaterinburg
Great packed, any damage. Beautiful handbag! Thank you very much