We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Quick shipping! Love the jacket. There are some loose strands here and there but overall love it. I am usually a small but I ordered a med because I like the look. Fits great!
I got a large. It was bigger than I expected and it didn’t fit me, so I gave it to my brother. I force my brother to model the product and it fit him very well. He is 5ft 2 inches (157.7 cm). It can fit like a extra large too. The pockets are functional and decent size. The delivery came earlier than it says. Ship from China to USA.
Super soft and comfortable. True to size and looks just as advertised
Jacket has come in circle week you don't spodziewałam and I am very satisfied, recommend take one size bigger since it is style Christmas balls and then nicely lies.
I love it! Shipping fast.
Looks super cool, i have size L and its oversized in a good way. Its light and thinner than you’d expect but i like it a lot! IMPORTANT: store asked me to pay for shipment, but you DONT HAVE TO PAY if you bought it already. I checked with customer service and they told me so too. So don’t pay the extra fee when they ask you to, they will send it anyway (because they have to). Also, the seller did not read or reply in the chat. But the product is good.
fast delivery, about two weeks. all like in the description. only the colour is not green like in the picture but it is okey for me , the colour is more like dark blue like the sea :) the yellow one is a bit dirty . I wear size M and I took L and it is a baggy for me so everything is excellent! Thank you store
The size is a small make rather take a bigger size, shipping is very slow
The jacket came pretty early and is great quality. The size was perfect and there were little to no loose threads.
Superb jacket. Perfect ..