We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (11)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
18 Aug 2017 08:24
The order meets expectations. I am happy! the store thank you!
8 Aug 2017 20:01
This jacket is thick, the material is very warm. 10/10
3 Aug 2017 09:54
3 Aug 2017 09:12
Order came three weeks later, happy with order. warm sweater, for the autumn-winter, packaged well. thank you store!
2 Aug 2017 09:49
this sweater is super soft on the inside and is oversized!! i love it so much and i can't wait to wear it during the colder days!! :-)
15 Jul 2017 07:59
Толстовошка like люци cheers
30 Jun 2017 01:16
Before the Volga reached 17 days I think it quickly The color is different from that in the picture, but still nice closer to peach Warm, soft, fits well 10/10, as they say
23 May 2017 19:55
Great jumper. Super soft and comfy, slightly brighter yellow and thinner fabric than pictured but still a great hoodie none-the-less
27 Apr 2017 00:03
Came fairly quickly, all in excellent condition, very much ^-^
13 Apr 2017 22:07
Took awhile to recieve but i'm so happy with it!! The colour is darker in person and the material isn't what you'd expect from a normal hoodie but it's still so good and warm. Fits me fairly oversized but that's how i wanted it. I'm in love!!
15 Mar 2017 22:22
Love the sweater, only thing is after I washed it.. the printed kinda cracked
Leave a Review